Truelove Soft Dog Pet Leash

Experience the perfect blend of safety, comfort, and durability with the Truelove Soft Dog Pet Leash. Crafted from high-density nylon, this leash ensures long-lasting use while providing a soft touch for both you and your pet. The integrated 3M reflective material enhances visibility during nighttime walks, ensuring you and your furry friend are seen and safe.

The leash features a padded handle lined with breathable mesh, offering a comfortable grip that reduces strain during long walks or training sessions. Its lightweight zinc-alloy hook is both sturdy and rust-resistant, providing a secure attachment to collars or harnesses. Additionally, the leash includes a washable tag where you can write your contact information, adding an extra layer of security in case your pet gets lost.

Shipping & Delivery:

- Complimentary Standard Shipping Australia-wide on all orders – no minimum spend!

- Orders dispatched within 1–2 business days (excludes weekends/public holidays).

- Most parcels arrive within 3–10 business days.

- Custom or engraved items may require an additional 2–3 business days.

- Tracking details will be provided as soon as your order ships.

Returns:

- 60-day return window for eligible items if it's not quite right.

- Return shipping is the customer's responsibility for change-of-mind returns (Greenvale/Victoria).

- Items must be unused and in original packaging.

- No-chew policy: Used or chewed items cannot be accepted.

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Q: Do you offer free shipping?
A: Yes, we offer complimentary standard shipping Australia-wide on all orders—no minimum spend required.

Q: How long will my order take to arrive?
A: Orders are dispatched within 1–2 business days. Delivery typically takes 3–10 business days, depending on your location.

Returns & Exchanges

Q: What is your return policy?
A:  We offer a 60-day return policy for unused items in their original packaging. Faulty or defective items can also be returned within this period for a full refund or replacement. Please contact us (info@earthpet.com.au) to initiate a return.

Q: Can I exchange an item?
A: Yes, exchanges are accepted within 60 days of purchase, provided the item is unused and in its original condition.

Product Information

Q: How do I choose the right size for my pet?
A: Each product page includes a sizing guide to help you select the appropriate size for your pet. For further assistance, feel free to contact us at: info@earthpet.com.au

Q: Are your products suitable for all breeds?
A: Our products are designed to accommodate a wide range of breeds and sizes. Please refer to individual product descriptions for specific suitability.

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, Apple Pay,, Google Pay and After Pay for your convenience.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email to monitor its delivery status.

Q: How can I contact customer service?
A: You can reach us through our Contact Us page or email us at info@earthpet.com.au.

Q: What are your customer service hours?
A: Our customer service team is available Monday to Friday, 9 AM to 5 PM AEST.