Terms of service

Terms of Service
Effective Date: May 22, 2025
www.earthpet.com.au
📧 info@earthpet.com.au

1. Overview

Welcome to Earth Pet.

This website is operated by Earth Pet Pty Ltd. Throughout the site, the terms “we”, “our” and “us” refer to Earth Pet. By accessing or using any part of our website and purchasing our products, you agree to be bound by the terms and conditions set forth below (“Terms of Service” or “Terms”). These Terms apply to all users of the site, including browsers, vendors, customers, and content contributors.

We invite you to read these Terms of Service carefully. If you do not agree with any part of the Terms, please refrain from using our website or services.

2. Brand Ethos & Integrity

Earth Pet is more than a store — it’s a curated experience designed for discerning pet lovers who value quality, sophistication, and care. These Terms are crafted with transparency to ensure your experience is exceptional, consistent, and fair.

3. Use of Our Online Boutique

By agreeing to these Terms, you confirm that:

  • You are at least the age of majority in your jurisdiction.

  • You are purchasing for personal use, not resale or unauthorized distribution.

  • You will not misuse the site in a way that may compromise security, legality, or the rights of others.

We reserve the right to refuse service or cancel orders at our discretion if these terms are violated.

4. Product Availability & Presentation

Each Earth Pet piece is crafted with care and intention. While we strive for precision in product photography and descriptions, slight variations may occur due to screen display settings or handmade production nuances.

We reserve the right to limit product sales or discontinue items at any time without notice.

5. Pricing, Orders & Payments

All prices are listed in AUD and include GST unless otherwise stated. We may adjust prices at any time without prior notice. Earth Pet reserves the right to refuse or cancel any order, particularly in cases of suspected fraud, stock errors, or pricing anomalies.

Please ensure your billing and shipping details are accurate. We are not liable for delays or losses due to incorrect information provided during checkout.

6. Returns, Exchanges & Refunds

We take immense pride in our collection and hope you adore every purchase. Our return policy is outlined in full here. In summary:

  • Faulty items may be returned within 60 days.

  • Change-of-mind returns are accepted within the same window; however, return shipping costs are the customer’s responsibility.

  • We maintain a strict no-chew return policy.

  • Refunds are issued once items are inspected and approved.

7. Shipping & Delivery

Our products are delivered with care and elegance. While we aim to dispatch orders promptly, estimated delivery times may vary due to location, courier schedules, or external factors. Earth Pet is not liable for delivery delays beyond our control.

8. Intellectual Property

All content on www.earthpet.com.au — including imagery, text, product design, and logos — is the intellectual property of Earth Pet and may not be reproduced, distributed, or used without prior written permission.

9. Third-Party Services

Certain features on our website may integrate third-party tools or links. These are provided for convenience, but Earth Pet holds no responsibility for the accuracy, content, or privacy practices of external sites or tools.

10. Privacy & Data

Your privacy is sacred to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Limitation of Liability

While we endeavor to provide flawless service, Earth Pet shall not be held liable for any indirect, incidental, or consequential damages arising from your use of our site or products. All items and services are provided “as is” and “as available” without warranties of any kind, unless explicitly stated otherwise.

12. Indemnity

You agree to indemnify and hold Earth Pet and its affiliates harmless from any claims, liabilities, costs, or expenses arising from your misuse of the website, breach of these Terms, or violation of any applicable law.

13. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the Commonwealth of Australia. Any disputes will be resolved through good faith negotiations, and if necessary, through the courts of Victoria, Australia.

14. Changes to These Terms

We may revise these Terms at any time. Updated versions will be posted to this page with a new “Effective Date.” Continued use of our Services constitutes your acceptance of any updates.

15. Contact Us

For any questions, concerns, or correspondence, please reach out to:

Earth Pet Pty Ltd
📧 info@earthpet.com.au

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Thank you for choosing Earth Pet. We're honoured to serve you and your beloved companions with grace, care, and distinction.