Shipping policy
At Earth Pet, we believe that luxury is not only about the product itself—but the entire experience, from the moment you place your order to the moment it arrives at your door. Our commitment is to deliver your order with efficiency, elegance, and care.
Complimentary Shipping Within Australia
We are pleased to offer free standard shipping Australia-wide on all orders—because refined service should never come with hidden costs. No minimum spend. No surprises. Just effortless delivery.
Order Processing Times
Every order is thoughtfully prepared, carefully packed, and dispatched from our fulfillment partner with meticulous attention. Please allow 1–2 business days for order handling. Orders placed on weekends or public holidays will be processed the next business day.
Delivery Timeframes
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Standard delivery timeframe: 3–10 business days from dispatch
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Custom and engraved items: Please allow an additional 2–3 business days for personalisation and finishing
You will receive a tracking number via email once your order is on its way. We work exclusively with reliable logistics partners to ensure your parcel arrives promptly and beautifully.
Weekend & Holiday Notice
We do not dispatch orders on weekends or Australian public holidays. Orders placed during these times will be processed on the next business day.
International Shipping
While our primary focus is on Australian orders, we do offer international delivery to select regions. Rates are calculated at checkout based on your location. International customers are responsible for any applicable customs duties or import taxes.
Custom Orders & Engraved Products
Customised pieces require extra time to perfect. Please allow a few additional days for engraving or bespoke modifications. These items are crafted with care and made just for your pet, and we assure you the wait is well worth it.
Exceptional Circumstances
Although rare, unforeseen delays—such as weather disruptions or customs inspections—can affect delivery times. Should this occur, our team will be in contact to ensure you’re updated every step of the way.
Need Assistance?
Have a question or special request? Our concierge team is here to assist with grace and attention.
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Thank you for shopping with Earth Pet. We’re honoured to serve you and your companion with products—and service—that reflect the finest standards in the pet lifestyle space.