Warranty
Product Warranty
Because premium quality should last.
At Earth Pet, we design and curate our products with quality, durability, and your pet’s comfort in mind. Each item is thoughtfully chosen to meet the highest standards—because we believe your pet deserves nothing less than the best.
That’s why we offer a 1-Year Limited Warranty on all eligible products purchased within Australia.
🛠️ What’s Covered
Our warranty covers manufacturing faults or defects in materials or craftsmanship that appear within 12 months of the original purchase date. If your item is found to be faulty under normal, intended use, we’ll happily repair, replace, or refund the item at our discretion.
Examples of issues covered include:
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Hardware malfunctions (e.g., buckles, clips, stitching)
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Manufacturing defects in non-custom items
🚫 Our No-Chew Policy
While we understand that pets love to explore the world with their mouths, our warranty does not cover damage caused by chewing, biting, or excessive wear due to pet behaviour.
Chewed, scratched, or misused items unfortunately fall outside the scope of our coverage.
⚠️ What’s Not Covered
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Damage from chewing, pulling, scratching or other pet-related wear
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General wear and tear over time
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Modifications or misuse of the product
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Custom engraved or personalised items (unless faulty on arrival)
🧾 Submitting a Warranty Claim
To initiate a warranty request, please email info@earthpet.com.au with:
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Your original order number or proof of purchase
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A clear description of the issue
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Photos showing the fault or damage
Our team will review your request and respond within 2–4 business days.
Our Promise
We stand by the craftsmanship and care behind every item we offer. If your product doesn’t meet expectations due to a genuine fault, we’ll do everything we can to make it right—quickly, kindly, and with the level of service you expect from Earth Pet.
Thank you for choosing to shop with us. Your trust—and your pet’s happiness—means the world.