FAQ

Q: Do you offer free shipping?
A: Yes, we offer complimentary standard shipping Australia-wide on all orders—no minimum spend required.

Q: How long will my order take to arrive?
A: Orders are dispatched within 1–2 business days. Delivery typically takes 3–10 business days, depending on your location.

Returns & Exchanges

Q: What is your return policy?
A:  We offer a 60-day return policy for unused items in their original packaging. Faulty or defective items can also be returned within this period for a full refund or replacement. Please contact us (info@earthpet.com.au) to initiate a return.

Q: Can I exchange an item?
A: Yes, exchanges are accepted within 60 days of purchase, provided the item is unused and in its original condition.

Product Information

Q: How do I choose the right size for my pet?
A: Each product page includes a sizing guide to help you select the appropriate size for your pet. For further assistance, feel free to contact us at: info@earthpet.com.au

Q: Are your products suitable for all breeds?
A: Our products are designed to accommodate a wide range of breeds and sizes. Please refer to individual product descriptions for specific suitability.

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, Apple Pay,, Google Pay and After Pay for your convenience.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email to monitor its delivery status.

Q: How can I contact customer service?
A: You can reach us through our Contact Us page or email us at info@earthpet.com.au.

Q: What are your customer service hours?
A: Our customer service team is available Monday to Friday, 9 AM to 5 PM AEST.