Privacy policy

Privacy Policy
Effective Date: May 22, 2025

Welcome to Earth Pet.

At Earth Pet (“we,” “our,” “us”), your trust is our highest priority. This Privacy Policy describes how we collect, use, and protect your personal information when you engage with us through our website — www.earthpet.com.au — or communicate with us directly in connection with our services (collectively, the “Services”). Whether you are browsing our curated selection of luxury pet accessories or making a purchase, this policy is designed to ensure your privacy is respected with the same care and consideration that we extend to every detail of our brand.

By using our Services, you agree to the collection and use of your personal information in accordance with this Privacy Policy. If you do not agree with our practices, we kindly ask you to refrain from using our Services.

Our Commitment to Privacy

At Earth Pet, we believe privacy is not only a legal obligation but a promise. As curators of elegance and comfort for beloved pets, we uphold that same sophistication and care when it comes to your personal data.

Updates to Our Policy

We may update this Privacy Policy to reflect changes in our business, legal requirements, or best practices. The “Last updated” date at the top of this page indicates the most recent changes. Significant changes will be communicated clearly on our website.

Information We Collect

We collect personal information to enhance your experience and deliver the highest standard of service. Information we gather includes:

Information You Provide

  • Contact details such as your name, email address, shipping and billing addresses, and phone number.

  • Order information such as product selections, payment confirmation, and delivery details.

  • Account details including usernames and passwords for registered users.

  • Communication content you share through customer service or inquiries.

Information We Automatically Collect

Through cookies and similar technologies, we gather:

  • Device and browser data

  • IP address

  • Site navigation patterns

  • Session analytics

Information from Third Parties

We may receive information from our trusted service providers (e.g., Shopify, payment processors, delivery partners), advertising networks, and data analytics providers.

How We Use Your Information

We use your personal information to:

  • Deliver Our Products & Services: Process orders, provide customer care, manage accounts, and arrange shipping.

  • Personalize Your Experience: Tailor your shopping journey through curated content and exclusive offers.

  • Enhance Security: Protect against fraud, unauthorized access, and other malicious activity.

  • Improve Our Offerings: Refine our product selection, website experience, and communication.

  • Marketing Communications: Share updates, new arrivals, exclusive promotions, and brand stories—always with elegance and discretion.

You can opt out of promotional messages at any time by clicking “unsubscribe” in any marketing email or contacting us directly.

Cookies & Tracking Technologies

We use cookies to ensure our website functions beautifully and efficiently. These technologies enable features like remembering your preferences, showing relevant products, and tracking performance to optimize your experience.

You may modify your browser settings to manage cookie preferences. For more detail, we invite you to review Shopify’s Cookie Policy.

Disclosure of Your Information

Your information may be shared with trusted third parties only as necessary to:

  • Fulfill orders (e.g., logistics partners, payment gateways)

  • Provide analytics and technical support

  • Deliver marketing through consented channels

  • Comply with legal and regulatory obligations

  • Complete a business transaction (e.g., acquisition or sale)

We do not sell your information. We value discretion and treat your personal data with the care befitting a luxury experience.

Third-Party Links

Our website may include curated links to partners or collaborators. These external sites have their own privacy policies, which we recommend reviewing. Earth Pet is not responsible for their content, practices, or privacy standards.

Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from individuals under this age. If you believe your child has shared information with us, please contact us immediately for removal.

Data Security & Retention

We apply rigorous industry standards to secure your information. While no method is infallible, we are committed to safeguarding your data with care. We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate details

  • Delete your information

  • Restrict or object to data processing

  • Withdraw consent at any time

  • Port your data to another provider

  • Lodge a complaint with a regulatory authority

To exercise your rights, please contact us at info@earthpet.com.au. We will respond promptly and in accordance with applicable laws.

International Transfers

As a proudly Australian brand with a global mindset, your data may be processed outside your country. We ensure appropriate safeguards are in place, including contractual clauses approved by regulatory authorities.

Contact Us

For questions, concerns, or privacy requests, please reach out to us:

Earth Pet
📧 info@earthpet.com.au
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Thank you for choosing Earth Pet. We’re honoured to be a part of your pet’s luxury lifestyle.