PupMate Collar

Meet the PupMate Collar — your dog’s everyday companion for comfort, safety, and style. Designed with lightweight, breathable nylon and a soft-touch finish, this adjustable dog collar keeps your furry friend secure without sacrificing comfort.

Perfect for small, medium, or large dogs, the PupMate Collar features a quick-release buckle for easy wear and a strong D-ring for leash or ID tag attachment. Whether you're heading to the park or just around the block, this collar delivers all-day dependability.

Simple. Sturdy. Stylish. Your pup deserves a mate they can rely on.

✔ Soft, breathable nylon for daily comfort 
✔ Adjustable fit for all dog sizes
✔ Quick-release buckle for convenience
✔ Durable D-ring for leash or ID tag

Built for everyday Aussie adventures, the PupMate Collar is a must-have for every dog parent who values function and fit.

- Polyurethane

Shipping & Delivery:

- Complimentary Standard Shipping Australia-wide on all orders – no minimum spend!

- Orders dispatched within 1–2 business days (excludes weekends/public holidays).

- Most parcels arrive within 3–10 business days.

- Custom or engraved items may require an additional 2–3 business days.

- Tracking details will be provided as soon as your order ships.

Returns:

- 60-day return window for eligible items if it's not quite right.

- Return shipping is the customer's responsibility for change-of-mind returns (Greenvale/Victoria).

- Items must be unused and in original packaging.

- No-chew policy: Used or chewed items cannot be accepted.

More Info>

Q: Do you offer free shipping?
A: Yes, we offer complimentary standard shipping Australia-wide on all orders—no minimum spend required.

Q: How long will my order take to arrive?
A: Orders are dispatched within 1–2 business days. Delivery typically takes 3–10 business days, depending on your location.

Returns & Exchanges

Q: What is your return policy?
A:  We offer a 60-day return policy for unused items in their original packaging. Faulty or defective items can also be returned within this period for a full refund or replacement. Please contact us (info@earthpet.com.au) to initiate a return.

Q: Can I exchange an item?
A: Yes, exchanges are accepted within 60 days of purchase, provided the item is unused and in its original condition.

Product Information

Q: How do I choose the right size for my pet?
A: Each product page includes a sizing guide to help you select the appropriate size for your pet. For further assistance, feel free to contact us at: info@earthpet.com.au

Q: Are your products suitable for all breeds?
A: Our products are designed to accommodate a wide range of breeds and sizes. Please refer to individual product descriptions for specific suitability.

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, Apple Pay,, Google Pay and After Pay for your convenience.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email to monitor its delivery status.

Q: How can I contact customer service?
A: You can reach us through our Contact Us page or email us at info@earthpet.com.au.

Q: What are your customer service hours?
A: Our customer service team is available Monday to Friday, 9 AM to 5 PM AEST.