PupMate Collar

Meet the PupMate Collar — your dog’s everyday companion for comfort, safety, and style. Designed with lightweight, breathable nylon and a soft-touch finish, this adjustable dog collar keeps your furry friend secure without sacrificing comfort.

Perfect for small, medium, or large dogs, the PupMate Collar features a quick-release buckle for easy wear and a strong D-ring for leash or ID tag attachment. Whether you're heading to the park or just around the block, this collar delivers all-day dependability.

Simple. Sturdy. Stylish. Your pup deserves a mate they can rely on.

✔ Soft, breathable nylon for daily comfort 
✔ Adjustable fit for all dog sizes
✔ Quick-release buckle for convenience
✔ Durable D-ring for leash or ID tag

Built for everyday Aussie adventures, the PupMate Collar is a must-have for every dog parent who values function and fit.

- Polyurethane

Shipping & Delivery

Free standard shipping Australia-wide on every order. No minimum spend.

• Most standard items are delivered within 3–10 business days.
• Personalised, custom or engraved items may require an additional 2–3 business days for preparation.
• We select products and shipping methods with the aim of keeping normal delivery within approximately two weeks.
• Tracking details are provided when your order ships.

Delivery times are estimates and may occasionally be affected by carrier delays, public holidays or remote delivery locations.

Returns

• 60-day return window for eligible change-of-mind items.
• Change-of-mind return shipping is paid by the customer.
• Change-of-mind items should be unused and returned in their original condition and packaging.
• Faulty, damaged or incorrectly supplied goods are handled in accordance with your rights under Australian Consumer Law.
• Used or chewed items are not accepted as change-of-mind returns.

View the full shipping policy

Shipping & Delivery

Q: Do you offer free shipping?
A: Yes. We offer free standard shipping Australia-wide on all orders with no minimum spend.

Q: How long will my order take to arrive?
A: Most standard items are delivered within 3–10 business days. Personalised, custom or engraved items may require an additional 2–3 business days for preparation.

Q: How can I track my order?
A: Once your order ships, we will send tracking details by email so you can follow its delivery progress.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 60-day change-of-mind return period for eligible unused items in their original condition and packaging. Faulty, damaged or incorrectly supplied goods are handled in accordance with Australian Consumer Law. Contact info@earthpet.com.au to start a return.

Q: Can I exchange an item?
A: Eligible unused items can be exchanged within 60 days, subject to availability and our returns conditions.

Product Information

Q: How do I choose the right size for my pet?
A: Please use the sizing guide on the individual product page and measure your dog before ordering. For help, contact info@earthpet.com.au.

Q: Are your products suitable for all breeds?
A: Suitability depends on the individual product, size range and your dog's measurements. Please check each product page before ordering.

Payments & Support

Q: What payment methods do you accept?
A: Available payment methods are shown securely at checkout and may include major cards and supported accelerated payment options.

Q: How can I contact customer service?
A: Use our Contact Us page or email info@earthpet.com.au.