Cozy Journey Soft Pet Carrier Tote

Embark on every adventure with peace of mind using the Cozy Journey Soft Pet Carrier Tote. Designed for ultimate comfort and convenience, this soft sided pet carrier transforms travel into a serene experience for your beloved cat, small dog, or puppy. Your pet will relax on the adjustable fabric interior pad, enjoying ample space and a gentle, secure environment.

This breathable pet carrier features generous mesh panels, ensuring optimal airflow and visibility, which helps reduce travel anxiety. Lightweight and incredibly portable, it's the ideal pet carrier tote for all your outgoing travel, from stress-free vet visits to exciting weekend getaways. The durable construction and comfortable handles make it a reliable pets handbag, while the easy-clean material ensures fuss-free maintenance. Choose the Cozy Journey Soft Pet Carrier Tote and give your furry companion the comfort and security they deserve on every single trip.

- Material: Fabric
- Suitable for small dogs.

Shipping & Delivery:

- Complimentary Standard Shipping Australia-wide on all orders – no minimum spend!

- Orders dispatched within 1–2 business days (excludes weekends/public holidays).

- Most parcels arrive within 3–10 business days.

- Custom or engraved items may require an additional 2–3 business days.

- Tracking details will be provided as soon as your order ships.

Returns:

- 60-day return window for eligible items if it's not quite right.

- Return shipping is the customer's responsibility for change-of-mind returns (Greenvale/Victoria).

- Items must be unused and in original packaging.

- No-chew policy: Used or chewed items cannot be accepted.

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Q: Do you offer free shipping?
A: Yes, we offer complimentary standard shipping Australia-wide on all orders—no minimum spend required.

Q: How long will my order take to arrive?
A: Orders are dispatched within 1–2 business days. Delivery typically takes 3–10 business days, depending on your location.

Returns & Exchanges

Q: What is your return policy?
A:  We offer a 60-day return policy for unused items in their original packaging. Faulty or defective items can also be returned within this period for a full refund or replacement. Please contact us (info@earthpet.com.au) to initiate a return.

Q: Can I exchange an item?
A: Yes, exchanges are accepted within 60 days of purchase, provided the item is unused and in its original condition.

Product Information

Q: How do I choose the right size for my pet?
A: Each product page includes a sizing guide to help you select the appropriate size for your pet. For further assistance, feel free to contact us at: info@earthpet.com.au

Q: Are your products suitable for all breeds?
A: Our products are designed to accommodate a wide range of breeds and sizes. Please refer to individual product descriptions for specific suitability.

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, Apple Pay,, Google Pay and After Pay for your convenience.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email to monitor its delivery status.

Q: How can I contact customer service?
A: You can reach us through our Contact Us page or email us at info@earthpet.com.au.

Q: What are your customer service hours?
A: Our customer service team is available Monday to Friday, 9 AM to 5 PM AEST.