AirTail Pet Carrier

Introducing the AirTail Pet Carrier by Hipidog—a versatile and secure solution for transporting your small pet. Designed with travel in mind, this lightweight and compact carrier is perfect for car rides, outdoor adventures, and more.

Crafted from durable materials, the AirTail ensures your pet's safety and comfort. Its well-ventilated design promotes airflow, keeping your pet cool and relaxed during journeys. The carrier features secure fastenings to prevent accidental openings, providing peace of mind while on the move.

Suitable for pets up to 10 kg, the AirTail offers ample space for your furry friend to sit or lie down comfortably. Its stylish appearance complements your travel gear, making it a fashionable choice for pet owners.

Whether you're heading to the vet or embarking on a road trip, the AirTail Pet Carrier combines functionality with style, ensuring your pet travels safely and comfortably.

Shipping & Delivery:

- Complimentary Standard Shipping Australia-wide on all orders – no minimum spend!

- Orders dispatched within 1–2 business days (excludes weekends/public holidays).

- Most parcels arrive within 3–10 business days.

- Custom or engraved items may require an additional 2–3 business days.

- Tracking details will be provided as soon as your order ships.

Returns:

- 60-day return window for eligible items if it's not quite right.

- Return shipping is the customer's responsibility for change-of-mind returns (Greenvale/Victoria).

- Items must be unused and in original packaging.

- No-chew policy: Used or chewed items cannot be accepted.

More Info>

Q: Do you offer free shipping?
A: Yes, we offer complimentary standard shipping Australia-wide on all orders—no minimum spend required.

Q: How long will my order take to arrive?
A: Orders are dispatched within 1–2 business days. Delivery typically takes 3–10 business days, depending on your location.

Returns & Exchanges

Q: What is your return policy?
A:  We offer a 60-day return policy for unused items in their original packaging. Faulty or defective items can also be returned within this period for a full refund or replacement. Please contact us (info@earthpet.com.au) to initiate a return.

Q: Can I exchange an item?
A: Yes, exchanges are accepted within 60 days of purchase, provided the item is unused and in its original condition.

Product Information

Q: How do I choose the right size for my pet?
A: Each product page includes a sizing guide to help you select the appropriate size for your pet. For further assistance, feel free to contact us at: info@earthpet.com.au

Q: Are your products suitable for all breeds?
A: Our products are designed to accommodate a wide range of breeds and sizes. Please refer to individual product descriptions for specific suitability.

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, Apple Pay,, Google Pay and After Pay for your convenience.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email to monitor its delivery status.

Q: How can I contact customer service?
A: You can reach us through our Contact Us page or email us at info@earthpet.com.au.

Q: What are your customer service hours?
A: Our customer service team is available Monday to Friday, 9 AM to 5 PM AEST.