AirTail Pet Carrier

Introducing the AirTail Pet Carrier by Hipidog—a versatile and secure solution for transporting your small pet. Designed with travel in mind, this lightweight and compact carrier is perfect for car rides, outdoor adventures, and more.

Crafted from durable materials, the AirTail ensures your pet's safety and comfort. Its well-ventilated design promotes airflow, keeping your pet cool and relaxed during journeys. The carrier features secure fastenings to prevent accidental openings, providing peace of mind while on the move.

Suitable for pets up to 10 kg, the AirTail offers ample space for your furry friend to sit or lie down comfortably. Its stylish appearance complements your travel gear, making it a fashionable choice for pet owners.

Whether you're heading to the vet or embarking on a road trip, the AirTail Pet Carrier combines functionality with style, ensuring your pet travels safely and comfortably.

Shipping & Delivery

Free standard shipping Australia-wide on every order. No minimum spend.

• Most standard items are delivered within 3–10 business days.
• Personalised, custom or engraved items may require an additional 2–3 business days for preparation.
• We select products and shipping methods with the aim of keeping normal delivery within approximately two weeks.
• Tracking details are provided when your order ships.

Delivery times are estimates and may occasionally be affected by carrier delays, public holidays or remote delivery locations.

Returns

• 60-day return window for eligible change-of-mind items.
• Change-of-mind return shipping is paid by the customer.
• Change-of-mind items should be unused and returned in their original condition and packaging.
• Faulty, damaged or incorrectly supplied goods are handled in accordance with your rights under Australian Consumer Law.
• Used or chewed items are not accepted as change-of-mind returns.

View the full shipping policy

Shipping & Delivery

Q: Do you offer free shipping?
A: Yes. We offer free standard shipping Australia-wide on all orders with no minimum spend.

Q: How long will my order take to arrive?
A: Most standard items are delivered within 3–10 business days. Personalised, custom or engraved items may require an additional 2–3 business days for preparation.

Q: How can I track my order?
A: Once your order ships, we will send tracking details by email so you can follow its delivery progress.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 60-day change-of-mind return period for eligible unused items in their original condition and packaging. Faulty, damaged or incorrectly supplied goods are handled in accordance with Australian Consumer Law. Contact info@earthpet.com.au to start a return.

Q: Can I exchange an item?
A: Eligible unused items can be exchanged within 60 days, subject to availability and our returns conditions.

Product Information

Q: How do I choose the right size for my pet?
A: Please use the sizing guide on the individual product page and measure your dog before ordering. For help, contact info@earthpet.com.au.

Q: Are your products suitable for all breeds?
A: Suitability depends on the individual product, size range and your dog's measurements. Please check each product page before ordering.

Payments & Support

Q: What payment methods do you accept?
A: Available payment methods are shown securely at checkout and may include major cards and supported accelerated payment options.

Q: How can I contact customer service?
A: Use our Contact Us page or email info@earthpet.com.au.