Shipping & Returns

Shipping in Australia

Free standard shipping Australia-wide, with no minimum order value.

We generally allow 1–2 business days for order handling before dispatch. Standard delivery is typically estimated at 3–10 business days after dispatch. Personalised or engraved items may require a further 2–3 business days for preparation.

Delivery estimates are not guarantees. Remote areas, public holidays, carrier disruptions or supplier delays may add time. Where tracking is available, we’ll email it when your order is dispatched.

60-day change-of-mind returns

For eligible unused items, we offer change-of-mind returns within 60 days of delivery, subject to the conditions in our full refund policy. Return shipping for a change of mind is generally paid by the customer. Personalised or engraved items, or products damaged through use, are not normally eligible for change-of-mind returns.

Faulty, damaged or incorrectly supplied products

If something is faulty, unsafe, not as described or incorrectly supplied, please contact us. Your remedies are determined by Australian Consumer Law and are not limited to our 60-day change-of-mind period. We will not require you to pay return postage where the law requires us to bear the cost.

For assistance, email info@earthpet.com.au and include your order number and details of the issue.